Check out our case studies!
“REVV and Ralio have been instrumental for our business throughout 2021”
REVV and Ralio have been instrumental for our business throughout 2021. It enables our customers to provide us with close to real-time feedback on how our team members are doing at over 45+ locations, which allows us to continue providing remarkable service. The team at Tracpoint (especially Patrice) is easily approachable and actively engaged in providing the best-in-class customer service and products. I will highly recommend them!
Jasprit Bhatia| Senior Director of Marketing and Technology at Tom Harris
“With REVV, it gives our customers another way to express their frustration with us directly, rather than going straight to Google to leave a bad review.”
Previously, if a customer was dissatisfied or unhappy with their service for whatever reason, they used to immediately go directly over to Google to leave a review, but if someone has a good experience, they may or may not leave a review. With REVV, it gives our customers another way to express their frustration with us directly, rather than going straight to Google to leave a bad review. For us, as employers, it’s also important for us to know why customers may be having a bad experience with an employee, so it becomes a performance measuring tool for us as well.
Balraj Sidhu| Astral Mobile
“ It really had a huge impact on what the reviews look like for all the stores across the whole company.”
The service has been tremendous, really. Instantly we were seeing the number of reviews spike, positive reviews especially. It really had a huge impact on what the reviews look like for all the stores across the whole company.
Terry Crump | President New England Wireless
“You can look at our pages now and see 1000 plus reviews with a 4.9 rating. Customers look at that and go, wow OK these guys have clearly been here for some time and do a good job ”
“As a business owner, I’m always trying to limit the number of time-wasting tasks that we have to do daily. We had another service to help with reviews that took some of the steps out of the way, but it still didn’t solve the ultimate problem. We want requests to go out automatically. That’s what I like most about REVV
You can look at our pages now and see 1000 plus reviews with a 4.9 rating. Customers look at that and go, wow OK these guys have clearly been here for some time and do a good job “
Justin Carroll | CEO Fruit Fixed
“I really don’t have to do anything; it just works on its own. Super easy.”
I have spoken with numerous other individuals like myself who have less than ten locations and it’s just another task that an individual owner with 3-5+ stores can never get time to take care of reviews. This is one thing that you can take off your plate and see the success that we have so far it’s well worth it."
Mike Thurston | Owner at TCC of Midland
“Before this platform we didn’t have the tools nor the expertise to generate more reviews.”
Our biggest challenge was how we didn’t have any sort of plan in place to generate more reviews. The most we could do was to offer some sort of discount to the customer to leave a review, but nothing was automated like what REVV and Rallio brought to the table. Before this platform we didn’t have the tools nor the expertise to generate more reviews.
Dennis Ferguson | Operator of a 10 Location ZAGG Locations
“Our Google reviews have never been better, increasing significantly since [REVV’s] incorporation.”
"REVV has been a game-changer for our business. It creates an easy and effective buffer for reviews, allowing us to manage our customer experiences and ensure satisfaction. Our Google reviews have never been better, increasing significantly since [REVV’s] incorporation. The kickback coupon is a great incentive for completing the survey and encourages repeat business, a real win-win! The integration into our POS system makes the process effortless, and our store reps love the ability to control which number the reviews go to, making gift-giving a breeze, allowing surveys to be sent without ruining the surprise. Definitely recommend this service for businesses looking to increase their number of reviews!"
Brianna Ochosky | Marketing and Social Media Coordinator at Rogers Authorized Dealer, Imagine Wireless
“Highly recommend the platform to anyone wanting to increase their Google Reviews!”
“We started using REVV by TracPoint a few months ago and we're loving it so far! We had a similar solution from a competitor but the results weren't as good as we're currently getting with REVV. We are seeing anywhere from 5 to 15 new reviews (mostly 5 star) each day between our 21 stores combined. We also love the fact that we receive emails for customers that had a less than ideal experience in our stores and then we can follow up to resolve any outstanding issues. Highly recommend the platform to anyone wanting to increase their Google Reviews!
Jason Dhatt | Dealer Principle at Fido Authorized Dealer, Skynet Wireless
“Since we began using REVV from TracPoint, our reviews have increased almost 600% and our overall average rating is top notch.”
As technology increases, digital marketing is an essential piece to any marketing campaign. Social reviews have become one of the leading ways that customers find information about a company and is a priority at Wireless World. Since we began using REVV from TracPoint, our reviews have increased almost 600% and our overall average rating is top notch. The integration with RQ makes the process seamless and the reporting is just what I'm looking for to determine employee or store rating. I highly recommend working with the TracPoint team using REVV to increase customer reviews and company rating.
Kerri Stokes | Marketing Director at Verizon Authorized Retailer, Wireless World
“We’ve seen our online reviews double in 2 months and our negative reviews reduced to almost zero.”
“REVV has helped my company easily follow up to make sure every customer received the best service possible and that any concerns or problems are attended to asap. We’ve seen our online reviews double in 2 months and our negative reviews reduced to almost zero.”
Chad Johansen | President at NH iPhone Repair
“The integration with our POS software makes the whole process seamless”
“Really happy with our experience. We recently switched from different provider and we've seen a considerable improvement in the number of reviews we receive. The integration with our POS software makes the whole process seamless, and the coupon offer encourages real feedback and brings the customer back to the store!”
Shane Hagen | Co-founder of Koodo Authorized Service Provider, Mobi Jacks
“The best part is how I don’t need to do anything to make it work”
The best part is how I don’t need to do anything to make it work. There is no daily list of customer phone numbers that I need to send out, it just automatically happens.
Andrew Hansen | Operator Of Zagg North Ridge Summit
“It made life a lot easier, that’s for sure! One of the coolest features is being able to follow along individually with the locations.”
“Saving time and money. The whole process and concept of sending out the coupon code minutes after they leave the store, making sure we are hitting the right people. Not sure how you guys do it, but it’s a really cool integration, a really cool concept. The platform analytics were really helpful, and definitely welcomed for someone like myself.”
“There were certain stores that jumped out, and from there we were able to notice a trend of certain employees. It’s great having the customers experience tied to a specific Rep. That’s also one of my favorite features. “
“It made life a lot easier, that’s for sure! One of the coolest features is being able to follow along individually with the locations. There were times when I’d take a screenshot and send it to a certain manager so they could see the analytics. The dashboard is a lot clearer than the spreadsheets I was doing by hand. Also, the push notification was a lot more detailed and helpful (than Google’s), and had a lot more content than the standard one that’s just like, ‘You have a review’. It helps me get to the important ones a lot faster. “
“You guys are awesome, obviously. Readily accessible with any questions and anything we forgot to ask; you guys followed up. Very, very satisfied with the help we received and where we are at right now.”
Bryan Leja | Marketing Coordinator at Cellular and More
“This extra level was a huge piece of the puzzle for us.”
“Simple and easy to automatically pull the data. Taking away the Rep’s responsibility is huge. I think the fact that we were able to make all that automatic without having to worry about any of our employees going in was HUGE for us. This extra level was a huge piece of the puzzle for us.”
AT&T Retailer
“I think one reason why there was such an increase in reviews is just because of how easy it is.”
I like any type of reminder messages, so it was great to be able to have the Rep see that and be able to have the kickback coupon integrated. I think one reason why there was such an increase in reviews is just because of how easy it is. Everyone is always on their phone, and just clicking an emoji with heart eyes is a lot easier than having to physically go out of their way to find something. Throughout my work history in marketing, I’ve noticed people don’t always race to leave a positive review .. more so the negatives, so this is definitely a help to get those positive ones flowing!
“It’s always a pleasure working with Tracpoint. There are so many opportunities for us, and we take advantage of them all!”
Britni Riopel | Corporate Operations at Amcomm Wireless and Catherine Andrews | General Manager at Amcomm Wireless
“The correlation between good reviews and foot traffic was very clear.”
“The fact that we can drill down to the Rep level, as a data driven company, it has been immensely helpful. We can review and show some trends with it. We even had an Intern take 5 stores for the last 6 months and track their Google rating with the physical traffic. The correlation between good reviews and foot traffic was very clear.”
AT&T Retailer
“Customers are coming back to buy their accessories with us, and there is a good chance they would have just shopped on Amazon or another source without the coupon.”
“The review kickback coupon has been a major help as well! Customers are coming back to buy their accessories with us, and there is a good chance they would have just shopped on Amazon or another source without the coupon.”
Verizon Wireless Retailer
“The platform is easy to use, the employees are knowledgeable, friendly and very respectful of my time.”
TracPoint's service makes it easy for me to post to multiple social media accounts or pages at the same time, personalized for each location. It's truly remarkable. The platform is easy to use, the employees are knowledgeable, friendly and very respectful of my time.
Claudia Foutch |Operations Manager at Wireless Stores Midwest (Verizon)
“Social media marketing used to be quite foreign to me, but with the knowledge and collaboration of the TracPoint team, I am fully confident.”
I’m completely satisfied with TracPoint’s services. Social media marketing used to be quite foreign to me, but with the knowledge and collaboration of the TracPoint team, I am fully confident. The online platform TracPoint provides is very user friendly. Everything is easy to find and the TracPoint team has been very responsive and helpful with any question I had.
Matt Spears | Business Account Manager at CCT Wireless (Sprint)
“TracPoint has been awesome. Their employees are friendly, timely and well informed. ”
Working with TracPoint has been awesome. Their employees are friendly, timely and well informed. TracPoint’s services allow customers to have everything they want or need right at their fingertips! The best part about TracPoint’s services is the convenience it offers my customers. Through our app created by TracPoint, customers can see Victra’s promotions, schedule an appointment with a local representative, enter one of our contests, and so much more!
Hannah Fawzi | Social Media Manager at Victra (Verizon)
“Since the launch of the TracPoint platform, our stores have been able to stay organized and grow their social media accounts”
The TracPoint team, along with their platforms and other services, has provided helpful insights on how to grow our social media pages. It helps our company stay organized and up to date on all our social media content as well. Since the launch of the TracPoint platform, our stores have been able to stay organized and grow their social media accounts by posting straight from a rich library of provided content. TracPoint has provided us with several trainings for our new managers, which have been helpful in so many ways. The TracPoint employees are a pleasure to work with. Everyone on the TracPoint team is very helpful and quick to respond to any questions or problems and have made sure we are taken care of and satisfied with results. We have and will continue to recommend TracPoint to other businesses because of their stellar product and customer service.
Melanie Kerwin | Media & Communications Specialist at iMobile (Sprint)
“I have never worked with any other vendor that was as dedicated to ensuring success as TracPoint has. I would 100% recommend them to other businesses looking to expand into the digital marketing and social media realm!”
My favorite part about TracPoint is that they check in on us periodically and make suggestions as to how we can get more out of our products, I have never worked with any other vendor that was as dedicated to ensuring success as TracPoint has. I would 100% recommend them to other businesses looking to expand into the digital marketing and social media realm! The TracPoint team has been, and remains, friendly, courteous and quick to action. From the set-up of new products to education after the fact, they are all around fantastic.
Nicole Smestad | Marketing Coordinator at BeMobile (Verizon)
“They are informative, helpful and there every step of the way. ”
My experience working with the TracPoint team has been great! They are informative, helpful and there every step of the way. In the few times I have had questions, Audrey, Brianna and Patrice all work together to make sure we are taken care of and satisfied with results.
Pauline Casapulla | Office Administrator at Reliance Wireless